Privacy Policy

This policy explains what personal information Neo Forge Technology ("we", "us") collects through this website, why, and the choices you have. Contact: support@neoforgetechnologies.com.

What we collect

• Contact form: your name, email address, company, project type, budget, timeline, message and any files you attach.
• Live chat: your name, email address (optional) and the messages you send.
• Visitor statistics (only if you accept): a random visitor ID stored in your browser, the pages you view and your country. We do not store your IP address or browser details, and we do not use advertising or tracking cookies.
• Admin sign-in: only for our own staff.

Why we use it

• To reply to your enquiry and discuss or deliver a project (legitimate interests, or steps you ask us to take before a contract).
• To understand which pages are useful and improve the site (your consent).
• To keep the site secure and prevent abuse (legitimate interests).

We do not sell your information and we do not use it for automated decision-making.

Who we share it with

We use trusted service providers who process data for us: hosting and delivery (Vercel), database and sign-in (Google Firebase), file and image storage (Cloudinary), and email (Zoho Mail). Some of them are based outside the UK and EEA; where that happens we rely on appropriate safeguards such as standard contractual clauses.

How long we keep it

Enquiries and chats are kept while we are in contact and for up to 24 months afterwards, unless we have a contract with you or the law requires longer. Visitor statistics are kept in aggregate form.

Cookies and local storage

We do not set cookies for visitors. We store two small items in your browser: your cookie choice, and, if you accept statistics, a random visitor ID. You can clear them at any time in your browser settings, or change your choice by clearing site data.

Your rights

You can ask us to access, correct or delete your personal information, to restrict or object to its use, and to give you a copy of it. You can withdraw consent at any time. To do any of this, email support@neoforgetechnologies.com. If you are unhappy with how we handle your data you can complain to your data protection authority (in the UK, the Information Commissioner's Office, ico.org.uk).

Security

We use encrypted connections, access controls and reputable providers to protect your information. No system is completely secure, so please do not send sensitive personal data through the contact form or chat.

Children

This website is not directed at children and we do not knowingly collect their data.

Changes

We may update this policy. The date at the top of this page shows when it last changed.

Contact

Neo Forge Technology · support@neoforgetechnologies.com · +44 7853147602